Diamond Minds is a trading name of Diamond Minds Digital Limited. We’re committed to protecting your privacy and handling your personal information fairly, transparently and securely.

This policy explains what information we collect when you visit our website, contact us or use our services, how we use it, and the choices you have.

We may collect and process:

- Your name, email address, company name and any other information you provide when you contact us, book a call or work with us.

- Information about how you use our website, such as pages visited, interactions, device/browser information and referring sources.

- Information collected through cookies and similar technologies, where you have given the required consent.

- Correspondence and other information you send to us directly.

We use your information to:

- Respond to enquiries and arrange calls or meetings.

- Provide and manage our services.

- Communicate with clients and prospective clients.

- Understand how people use our website and improve its content, usability and performance.

- Maintain the security and operation of our website and business systems.

- Meet legal, regulatory and accounting requirements.

Our website uses cookies and similar technologies. Some are essential for the website to function. Others help us understand how visitors use the site and improve their experience.

We may use:

- Essential cookies required for the website and its features to work correctly.

- Analytics cookies to understand website traffic and how visitors interact with our pages.

- Preference and functionality cookies to remember choices and provide website features.

We use Zoho PageSense to understand website usage and behaviour, which may include analytics, heatmaps and session recordings. We also use Zoho SalesIQ to provide website chat and understand visitor interactions, and Zoho Bookings to allow visitors to book calls with us.

Non-essential cookies and tracking technologies are used only where the required consent has been provided. You can accept, decline or manage your cookie preferences using the cookie controls on our website, and you can change your preferences later.

Depending on why we are processing your information, we may rely on:

- Consent, for example where you agree to non-essential cookies or particular communications.

- Legitimate interests, where processing is necessary to operate and improve our business, respond to enquiries and provide our services, provided those interests do not override your rights.

- Contract, where processing is necessary to provide services you have asked us to provide or to take steps before entering into a contract.

- Legal obligations, where we are required to process or retain information by law.

We do not sell your personal information.

We may share information with trusted service providers that help us operate our website and business, including providers of website hosting, analytics, customer relationship management, communications and booking services.

These providers process information in accordance with their contractual and legal obligations.

Some of the service providers we use may process information outside the UK.

Where personal information is transferred internationally, we take appropriate steps to ensure it is protected in accordance with applicable data protection law.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, regulatory, accounting or reporting requirements.

Depending on the circumstances, UK data protection law gives you rights including the right to:

- Ask for a copy of the personal information we hold about you.

- Ask us to correct inaccurate or incomplete information.

- Ask us to delete your information in certain circumstances.

- Ask us to restrict or object to certain processing.

- Withdraw consent where we rely on consent.

- Ask for certain information to be transferred to you or another organisation where applicable.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your personal information.

If you have any questions about this policy or how we handle your information, please contact:

Diamond Minds Digital Limited

20-22 Wenlock Road

London

N1 7GU

United Kingdom

Email: hello@diamondminds.co.uk